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FreshWorks is one of the leading products when it comes to the optimization of customer support services of businesses. It provides a centralized hub to manage customer support requests across multiple communication channels. FreshWorks can also be used for collaboration and marketing automation requirements.
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FreshWorks Overview

An interconnected network of FreshWorks products is categorized into five classifications to help you recognize the significant differences that FreshWorks can create in your environment. Keep reading to know more about every product of FreshWorks and how C2M can help you take full advantage of it.



is a full suite of sales CRM with a wide range of features such as contact management, Cloud Telephony, CPQ automations, deals management, email integration, AI powered insights, predictions and recommendations, mobile friendly CRM dashboard, and sales reports for continuously improving customer engagement.


is a marketing automation tool that lets you manage chat campaigns, customer segmentation, email campaigns, event tracking, customer journeys, landing pages and is powered by detailed marketing reports to analyze the ROI of marketing campaigns.


is a unified IT Service Management solution with powerful and robust workflow automations. It lets you integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility.


is a platform for growing businesses to modernize their HR by managing and automating different HR functions such as applicant tracking system, on-boarding and off-boarding, employee databases, and HR workflows in one place.

Consult 2 Manage has a certified team of Freshworks experts and developers to help your business take full benefit of it. We follow a thorough process from Discovery to Implementation to tailor solutions as per your need.

  • Discovery and understanding of your objectives that you plan to accomplish by integrating FreshWorks with your business.
  • Evaluation whether integrating FreshWorks addresses your business problems and enables you to achieve the desired objectives or not. In case it does not, we tailor a solution that best fits your business requirements. Otherwise, we proceed through the following stages.
  • Configuration of FreshWorks and its customization in line with your business requirements and workflows.
  • Validation of the solution to ensure it is deployed seamlessly.
  • Implementation of the solution such that your business is now powered with FreshWorks.

If you are interested in implementing Freshworks, please contact us by filling out the form below and our team of experts will get in touch with you within 24 hours to help you get started. We can’t wait to help make your business growth inevitable!”

Get in touch to maximize your business potential!

We offer solutions that can digitize and automate your processes, contact us to get started.

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