With Salesforce Service Hub, serve your customers on the platforms of their choice and yet bring in your digital interactions at one place. C2M makes sure you enjoy swift customer management with the automated workflow and efficient productivity tools
Automated Management
With this customizable interface, C2M enables your agents juggle multiple cases across different channels, and customers’ information easily.
Omni-Channel Routing
Direct your leads and cases to the available and concerned employees for faster processing and reduce your average call time.
Insight On All Interactions
C2M will make sure you have your customer’s purchases, transactions, and interactive history at your fingertips. With insight into every interaction, better analyze the situation at hand.
