ZenDesk

Zendesk helps streamline customer support with time-saving tools like triggers and automations. It is a cloud based solution to help support, sales, and customer success teams engage with their customers better.
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Zendesk Overview

An interconnected network of Zendesk tools and products is categorized into four classifications to help you recognize the significant differences that Zendesk can create in your customer support departments. Keep reading to know more about every product of Zendesk and how C2M can incorporate it in your business processes.
The Zendesk platform is a full suite of software built to:
Integrate CRM Data with Help Center Platform
Streamline and Automate Administrative Tasks
Manage and Optimize Sales Pipelines
Boost ROI by Increased Visibility & Availability of Impactful CRM Data

Zendesk
Products

provides a complete customer service solution that is easy to use and scales with your business. You can manage and respond to customers from a unified workspace, boost agent efficiency with various collaboration tools, work smarter with routing and intelligent reduced data entry, and self-service content delivery at scale. Zendesk Service is an integrated help center with support over messaging, live chat, social, email, voice etc. and AI powered bots for context based support automation.

is a mobile-friendly CRM software designed to boost productivity, make data-driven decisions, and deliver better customer experiences. It allows you to align support and sales departments, manage pipelines based on lead scoring, streamline account management, lead segmentation, and build custom apps using Zendesk Apps framework. It has a customizable reporting-dashboard for full pipeline visibility to track, manage, and analyze your sales process.

is a flexible CRM platform powered by AWS natively. Sunshine Conversation tools allow you to create personalized and interactive messaging. You can integrate customized apps and frameworks natively into your mobile app or website with Zendesk SDKs. The platform has smart support flows to provide instant resolutions with intelligent automations. Businesses can expand their support services by plugging in pre-built apps from Zendesk library, APIs extension, custom integrations, and AWS Events Connector to build complex apps using customer service data the security of which is in compliance with industry-accepted general security and privacy frameworks.

is a one-stop shop to find different apps and integrations for you to enhance support center productivity, KPIs, and streamline workflows. However, we do not just merely integrate any solution without undergoing a refined process of problem identification and solution proposition.

Consult 2 Manage has a certified team of Zendesk experts and developers to help your business take full benefit of it. We follow a thorough process from Discovery to Implementation to tailor solutions as per your need.

  • Discovery and understanding of your objectives that you plan to accomplish by integrating Zendesk with your business.
  • Evaluation whether integrating Zendesk addresses your business problems and enables you to achieve the desired objectives or not. In case it does not, we tailor a solution that best fits your business requirements. Otherwise, we proceed through the following stages.
  • Configuration of Zendesk and its customization in line with your business requirements and workflows.
  • Validation of the solution to ensure it is deployed seamlessly.
  • Implementation of the solution such that your business is now powered with Zendesk.

If you are interested in implementing Zendesk, please contact us by filling out the form below and our team of experts will get in touch with you within 24 hours to help you get started. We can’t wait to help make your business growth inevitable!”

Get in touch to maximize your business potential!

We offer solutions that can digitize and automate your processes, contact us to get started.

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