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Zoho Desk Benefits

Zoho Desk makes customer support easy. It helps manage customer requests, contracts, and social media conversations. You can see all past interactions with a customer, so you can give them the best possible help. Zoho Desk helps your team answer questions quickly and fix problems fast. It makes customer support stress-free.

Tickets Resolution

Directly and automatically assign the tickets from all platforms to the concerned departments, keep a tab on resolution time and see to meaningful closure.

Agents Work Distribution

Ensure that the tickets are assigned to the available and concerned agents and that the workload is evenly distributed among all agents present.

Customer Services

Gather tickets from all platforms and assign them on a priority basis. With call-back reminders and time constraints for agents, solve your customers’ problems.

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